Hello, Brave Knights! 🛡️
Knightly Charm, Battle Alarm!
This is Dragon Knight Tales.
First of all, we feel heavy hearted to deliver an unfortunate news to Brave Knights who have been enjoying Dragon Knights Tales.
From Jan. 11. 2024, we had journey with our Brave Knights for a not short period,
but with thorough discussions, we had to make a difficult decision that we cannot provide a service that can satisfy our Brave Knights.
Thank you very much and we sincerely apologize to Brave Knights who have loved Dragon Knight Tales.
Please check the details about the End of Service below.
◆ Dragon Knight Tales End of Service Schedule
1. End of Service : May. 12 (Mon), 2025 05:00 (UTC +0)
2. Purchase block and App download suspension : Apr. 14 (Mon), 2025 05:00 (UTC +0)
- Although after the app download suspension, Brave Knights who have already downloaded the game can still play until the End of Service.
- After the Purchase block, the new purchase attempt will not be possible, but can still use the previous items and Diamond until the End of Service.
- When trying to attempt the new purchase, error message can be exposed.
3. Refund Standard
- Refunds will be processed for payments made up to 30 days prior to the notification date.
- Purchases made before the reference date are non-refundable.
4. Refund process date : Processed within 1 month from the refund application deadline.
5. Refund application
- Refund application schedule : Apr. 11(Fri) 05:00, 2025 (UTC +0) ~ June. 12 (Thurs) 04:59 2025 (UTC +0)
- How to submit the application :
1st application : Apr. 11 (Fri), 2025 ~ May. 12 (Thurs) 04:59, 2025 (UTC +0) : Submit to Customer Service center in-game
2nd application : May. 13 (Fri), 2025 ~ June. 12(Thurs) 04:59, 2025 (UTC +0) : Submit by email (cannoncracker.help@gmail.com)
- Application Format
※If you do not fill the format or provide us a wrong information, refund may not be provided.
<Consent to Collection and Use of Personal Information>
- Collection and Use of Personal Information for User Refund Processing Due to the End of Service
- Purpose of Collection and Use of Personal Information: User refund processing due to the End of Service
- Personal Information Collected: Email, order/payment information, account details (nickname/UID)
- Retention and Use Period of Personal Information: Until the completion of the refund process
※If you consent to Collection and Use of Personal Information, you must describe that you "Consent."
- Format
1. Consent to Collection and Use of Personal Information
2. Nickname / UID
3. Email address that you have used to login
4. Email address that you have used to make a purchase
5. App Market (Apple / Google)
6. Purchase History (Necessary)
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How to check Google Purchase History.
[Google Play Budget and History]
Google Play → Profile icon at top right → Tap Payments and subscriptions. Budget and history
[Email Receipt]
Check receipt via your Google ID's Email that you have purchased with.
[Check Google Pay]
Link: https://payments.google.com/gp/w/home/activity
How to check the Apple purchase history.
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iOS device
1. Settings
2. Select Apple Account, iCloud, and more (Top one with your Apple Account)
3. Select Apple ID
4. Select Media & Purchases
5. Select Purchase History
6. Select Dragon Knight Tales Receipt.
7. Capture and send us your Order ID with the time of your purchase included (DD MM YYYY HH:MM)
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*Caution
- Depending on the market, it may be impossible to refund inevitably.
- If you do not attach the purchase history, we cannot take a refund process, so please attach the purchase history.
- If purchase is made using another person's information without authorization or if receipts are manipulated, recovery measures and legal actions may be taken.
- If you do not apply the refund during the duration, we cannot help you with a separate measurement.
Althoug the journey with our Brave Knights ends here, we will never forget the joyful time together.
We will foresee the day that we can meet our Brave Knights again.
Best regards,
Dragon Knight Tales Staffs